1. Scope and Services

1.1. Scope

These General Terms and Conditions (hereinafter referred to as "AGB") apply exclusively to all business relationships established through the website www.vishnuartists.com between Vishnu Artists GmbH, Lübbener Straße 10, 10997 Berlin (hereinafter referred to as "Vishnu Artists"), and its customers, who are entrepreneurs as defined by § 14 of the German Civil Code (BGB), legal entities under public law, or a special fund under public law as defined by § 310 (1) BGB, in the version applicable at the time of the order.

1.2. Deviating Terms

Deviating, conflicting, or supplementary general terms and conditions of the customer shall only become part of the contract if and to the extent that Vishnu Artists has expressly agreed to their validity. The provision of services by Vishnu Artists does not imply acceptance of the customer’s terms and conditions.

1.3. Individual Agreements

Individually agreed contracts with the customer take precedence over these AGB. Such agreements must be in written form or signed via simple electronic signature (Adobe Sign or DocuSign).

2. Conclusion and Execution of the Contract

2.1. Ordering Process

2.1.1. The course offerings listed on www.vishnuartists.com constitute a non-binding offer from Vishnu Artists regarding the respective course. The customer can enter their billing and contact details for a course offered by Vishnu Artists using the "Book Now" button without obligation and can correct these details at any time before submitting the binding order.

2.1.2. By clicking the "Order with Obligation to Pay" button, the customer bindingly books the selected course, which constitutes a binding contract offer from the customer.

2.1.3. After the binding booking, the customer receives an order and booking confirmation from Vishnu Artists specifying the service, duration, processing method, and price, which constitutes the acceptance of the customer’s contract offer for the booked course by Vishnu Artists.

2.2. Service

2.2.1. Vishnu Artists offers customers events aimed at imparting knowledge and skills as described in the respective course description. The contract pertains to the agreed-upon service rather than a specific result or outcome.

2.2.2. Events are conducted according to the published event program or specific agreements with the contracting party. Vishnu Artists reserves the right to make changes as long as they do not fundamentally alter the event’s objective.

2.2.3. If Vishnu Artists offers participants the opportunity to obtain an official certificate from a licensing partner upon course completion, participation is voluntary. The examination results are assessed solely by the respective licensing partner, not by Vishnu Artists.

2.2.4. If an event is held in a facility provided by Vishnu Artists, suitable premises will be made available.

2.2.5. Services are provided as either in-person or online courses (remote), as specified in the booked course description on www.vishnuartists.com.

2.2.6. Vishnu Artists reserves the right to switch in-person courses to remote classes due to important reasons, with live transmission of the event. Such changes will be communicated at least seven (7) days before the course starts.

2.3. Prices

2.3.1. The prices and fees listed on www.vishnuartists.com and in marketing materials are exclusive of the applicable statutory VAT and are subject to change. This also applies to cancellation fees (see section 7).

2.3.2. The invoice amount includes participation costs, all included service components per the course description, and provided learning materials. For in-person events, venue costs are also included.

2.4. Invoice Processing

2.4.1. Upon registration, the participant or client receives an invoice via email. Payment is due without deductions within fourteen (14) days of receipt, citing the invoice number.

2.5. Customer Responsibilities

2.5.1. Participants in online courses must ensure a stable internet connection at their own cost. Vishnu Artists is not responsible for transmission issues.

3. Intellectual Property

3.1. All training materials, presentations, and documents (collectively "training materials") are protected by copyright.

3.2. Intellectual property rights remain with Vishnu Artists or respective owners. Customers may not copy, photograph, or use training materials beyond course purposes.

4. Data Protection

4.1. Vishnu Artists treats confidential business information obtained during events with discretion. Personal data is processed in compliance with applicable data protection regulations. Vishnu Artists' privacy policy applies.

5. Cancellation by the Customer

5.1. Cancellation Policy

5.1.1. Customers may cancel participation in a booked event anytime before its start, subject to fees as per section

5.1.2. Cancellation must be in text form.

5.2. Cancellation Fees

Free cancellation up to 21 days before course start.

150 € processing fee for cancellations between 20 and 14 days before start.

50% of the participation fee for cancellations between 13 and 7 days before start.

Full participation fee for cancellations less than 7 days before start or in case of no-show.

Customers may provide evidence of lower damages.

5.3. Rescheduling

Free rescheduling up to 21 days before start.

150 € processing fee for rescheduling between 20 and 14 days before start.

25% additional fee for rescheduling less than 14 days before start.

5.4. Transfer of Participation

Customers may transfer their participation to another person at any time free of charge by notifying Vishnu Artists in text form.

6. Cancellation or Modification by the Organizer

6.1. Event Cancellation

Vishnu Artists may cancel an event due to insufficient participants or unforeseen circumstances (e.g., trainer illness). In such cases, participation fees are refunded, but travel costs are not reimbursed.

6.2. Trainer Replacement

There is no right to a specific trainer. Vishnu Artists may replace trainers with similarly qualified personnel.

7. Liability

7.1. General Liability

Vishnu Artists is liable according to statutory provisions. Liability is limited to three times the participation fee, except for damages caused by willful intent, gross negligence, or breach of essential contractual obligations.

7.2. Exclusion of Certain Liabilities

Vishnu Artists is not liable for minor negligence except for essential contract obligations.

8. Image Rights

By participating, customers consent to the use of their images and recordings for marketing purposes. Customers may revoke this in writing.

9. Final Provisions

9.1. Vishnu Artists reserves the right to modify these AGB. Customers will be notified at least 30 days in advance.

9.2. Exclusive jurisdiction for disputes is Berlin. German law applies.

9.3. If any provision is invalid, the remaining provisions remain unaffected. An appropriate replacement provision will apply in place of the invalid one